Polices & Fees

Thank you for choosing Peace of Mind Pet Care! we appreciate your cooperation and agreeance to our policies and fees.

Cancellations
We understand life changes often! We kindly ask for any updates in changes of plans as soon as able.
Dog walks: Less than 24 hour notice cancellation fee is $20
Dog Walks: Less than 1 hour notice cancellation is the entire service price.
Vacation/Overnight Care: Less than 72 hour notice cancellation is 50% of total cost of services.
Vacation/ Overnight Care: Less than 24 hour notice cancellation is the entire invoice amount.

Payment
Payment for all services is due on or before the date of service. All overnight care, and vacation care invoices are due on the first day of service, before the client leaves for vacation. We accept: Venmo. PayPal, Zelle, Mastercard, and Visa. Payments can also be completed through the Time to Pet Client Portal.

Liability
POMPC is fully insured. We are not liable for any lost, damaged or stolen property during dates of service. POMPC is not responsible for other non POMPC persons on the property.

Job-Sharing
POMPC does not allow job-sharing with other pet care companies, uninsured persons, or client family members. This ensures POMPC is the only company providing pet care for liability purposes.

Keys & Forms of Entry
Clients must provide two forms of entry. A key and door/garage code. If you prefer entry through a garage door, clients must provide a key to a door in addition to the garage door opener or key pad codes for garage doors due to power outages and sensitive garage door openers. For keyless entry, please provide a garage door code as backup. 

No Visitor Policy
POMPC adheres to a strict no visitor policy. Any persons entering or visiting the residence must be previously discussed before clients depart for their vacations. A complete list of any person or company who may be allowed on the premises and their phone numbers is REQUIRED prior to clients departure. This includes but is not limited to: cleaning companies, carpenters, handymen, or neighbors. This ensures your pet sitter feels comfortable. Local law enforcement will be contacted in the event there is any unauthorized persons on the property.

In Case of an Emergency
Our pet sitters have veterinary backgrounds and understand how to handle emergencies. We are able to bring your pet to your vet or pet ER in case of any emergency. We ask that you contact your veterinarian to authorize treatment for your pets for all vacation cares just in case. POMPC is not responsible for payment of veterinary services. A Pet Taxi Fee ($25) will be automatically added to invoices for all veterinary visits. An emergency fee will be charged according to the time needed to handle the emergency. 

Snow Removal 
We live in a snowy climate! It is essential that your driveway is plowed and walkway is maintained during snow storms! Please make arrangements PRIOR to any vacation cares and dog walks. POMPC is not responsible for plowing or shoveling during the winter months. If your driveway is not reasonably maintained, we will not be to provide services! The pet owner is still responsible for cancellations due to weather or driveway maintenance. POMPC is not responsible for any plowing or snow removal services.

Hazardous Toys & Food
POMPC is not liable for ingestion of any toxic or harmful household items and food your pet may find in your home. Dogs and cats are curious creatures, and most LOVE food. It is common for dogs to mistake food or items as tasty treats! Toys that can be torn up and subsequently ingested must be put away during the time of service. We are happy to give treats, Kongs, and enrichment toys to your pups during the time we are attending to errands. Please remove all hazardous toys and toxic foods from your pets access before the time of service. Please let your pet sitter know if your pets have a tendency to chew or be destructive.

Pet Food Preparation
Food preparation is essential to ensure your pet sitter is able to care for your pets while you're away. Please be sure you are providing ample amount of food, any medications and supplements your pet needs. Please utilize your Time to Pet Client Portal for notes on food, feeding routines and medications if required. Notes and cheat-sheets are also extremely helpful for your pet sitter.  In the case of an emergency, POMPC can retrieve food from the store if necessary but are not responsible for the purchase price of the food. A Pet Taxi fee will be added to the invoice in the event of a sitter having to retrieve more food from a store.

Medication Administration
With their experience as veterinary technicians, our pet sitters are comfortable and skilled in administering oral medications. Here at POMPC we believe that medications are often an essential element of care for a pets well being. There is no additional cost for oral medications or supplements. The owner is responsible for providing ample amount of the pet's medication prior to departing for vacation. We are comfortable giving subcutaneous insulin injections or fluids. This service is available upon request. POMPC reserves the right to refuse service at any time if the pet is fractious or dangerous.

Confidentiality
POMPC will not disclose or release any client or pet information to third parties unless otherwise instructed or authorized. All information, entry codes, and phone numbers are confidential and private.

Cameras & Recording Devices
All clients are permitted to use OUTDOOR cameras and recording devices. POMPC understands that many clients monitor cameras for the safety of their home and property. The location of the cameras are to be discussed at the meet & greet or prior to the client's departure. No cameras are permitted in the home during scheduled overnight care. If a camera or recording device is found to be in operation in any private areas (Bedrooms, bathrooms, etc.) The job will be terminated effective immediately and the client will be responsible for finding coverage for the remainder of their trip. The comfort and safety of our sitters is a top priority.

Social Media
POMPC often uses platforms such as Facebook and Instagram to promote our business and show how happy our customers are. By agreeing to these policies you are agreeing to allow POMPC to post photos of your pets. We will never use any photos before the client arrives back home from their vacation.

Holiday Visit Fee: $15/Visit
Holiday Overnight Fee: $30/Day
Included Holidays: Thanksgiving (including Black Friday), Christmas Eve/Day, New Year’s Eve/Day, Memorial Day Weekend & Independence Day, & Labor Day Weekend. 
Weekend Fee: $5/Visit (Dog walks & Vacation Cares only)
Pet Taxi
Starting at $25/Drive ( Offered within 30 minutes of Weare, NH)
Emergency Vet Taxi
Starting at $50/Drive, Billed per hour, according to time at vet.